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Layby and Layaway FAQ

Q: Is it safe & secure?
All LAY-BUY payments are automatically setup in PayPal’s secure environment.

Q: Are there any ongoing costs?
No ongoing costs – only a once-off 1.9% admin fee, payable to Lay-Buys.

Q: Are there any interest charges?
No interest charges ever

Q: Are there any late fees?
No late fees ever

Q: Is it flexible?
Yes, you can payout balance at any time and take an earlier delivery. Simply contact us at info@hijabplanet.com.  You will then receive an email from us with an embedded payment link for their payment of balance in PayPal – and an earlier delivery.

Q: When do I receive the goods?
Hijab Planet will only fulfill the order after their final payment is made. 

Q: How are Lay-Buy installment payments paid?
Lay-Buy installment payments are auto-paid from their linked card in your PayPal setup.

Q: Can a I manually make payments towards their Lay-Buy order?
No – all Lay-buy payments are automated via a recurring profile in your PayPal setup. However, you can settle your balance at any time.

Q: How do I settle a LAY-BUY earlier?
Please contact us to revise your payment plan. You will then receive an email from us with an embedded payment link for your payment of balance in PayPal – and an earlier delivery.

Q: What happens if a payment is missed?
PayPal will then auto attempt again in 5 days, two more times – please ensure you have sufficient funds, and have the correct card linked in your PayPal setup.

Q: Will I be informed about a missed payment? 
Yes, PayPal send an email notification to you.

Q: How does a customer catch up a missed payment?
We will invoice you for any missed payments

Q: Can I view my payment plan?
Yes, you can login to your PayPal account – go to Settings >> Payments >>Pre-approved payments.

Q: Why do PayPal auto-cancel a payment plan?
PayPal auto-cancel a profile if they cannot link the recurring payments to a card in the your setup. And they then have to unfortunately cancel the plan.