- Returns - Exchange and Refund
Returns - Exchange and Refund
CONDITIONS FOR RETURNS
If you are not completely satisfied with an item purchased at HijabPlanet.Com, you can return it to us within thirty (30) days of receipt of item(s) for refund by following the steps outlined below.
-Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unironed, unwashed and in a resalable condition.
-Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.
CONDITIONS FOR EXCHANGE
You can exchange your merchandise within within thirty (30) days of receipt of item(s) for refund .
-Please return the item(s) to us by following the returns procedure as outlined in the above returns section.
-Please contact us on the item to be exchanged, the reason for the exchange as well as the new item requested.
-Availability of the requested replacement item cannot be guaranteed.
-Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be paid by HijabPlanet.Com
You will receive an e-mail notification once the exchange process has been completed.
We will refund your payment within 1-3 business days of us receiving your return and send you an email. Credits normally take 3-5 days to appear on your credit card statement.
If you have any questions or concerns, please do not hesitate to Contact Us for assistance